ThemeRouter support
Get the right help without starting from zero.
Share the route, themes, environment, and result you expected. Clear context helps us diagnose setup, compatibility, and migration workflow questions faster.
Product-aware troubleshooting
Do not send passwords or secrets
Before you submit
Three checks that make troubleshooting faster.
Confirm the route match
Record the route type, rule, target content, and theme selected in ThemeRouter.
Compare private preview and public result
Tell us whether the issue appears in the authorized preview, on an enabled route, or in both states.
Check active-theme fallback
Pause the affected assignment and note whether the active theme restores the expected result.
Support covers
Help with ThemeRouter behavior and migration workflows.
Support tiers: Standard requests are handled in the standard queue. Priority requests are handled ahead of standard requests. Both tiers cover the same ThemeRouter product scope and do not promise a fixed response or resolution time.
- Installation, activation, and license questions
- Route configuration and preview behavior
- Theme compatibility clarification
- Reproducible ThemeRouter bug reports
Outside support scope
Work that belongs to the site or theme owner.
- Building or redesigning the routed theme
- Fixing unrelated third-party plugin defects
- Managing hosting, DNS, or production credentials
- Custom migration implementation services
Support questions
Include the exact route, current and routed themes, WordPress and ThemeRouter versions, expected result, actual result, and reproducible steps.
No. Never send passwords or secrets in the initial request. Support will explain a safer access method only if it becomes necessary.
We can clarify ThemeRouter workflows and route behavior. Broader redesign planning or implementation may require your agency or development team.